FAQ

Just click on the “Lost your password” below the Sign-in button and enter the email address you used to create your account with us.  A reset your password email will be sent to you.

Login with your username and password. Once successfully logged in, you will be redirected to your account dashboard, where you can view your recent orders, manage your shipping and billing addresses, and edit your password and account details. If you are not redirected to your dashboard, click on “Account” located near the cart on the top right hand of the web page.

Yes, we have a loyalty point system to reward our customers for purchasing on DuprexOnline.  The more you shop with us, the more loyalty points you accumulate.

For every $1 spent, you earn 1 reward point which will automatically be credited into your account. To track the number of points you have earned so far, simply log on to your account. Upon accumulating 500 points, you will be eligible to redeem $10 from your online purchase. The more points you earn, the more dollar value you can redeem.

If the answer to your question is not written in the product description, you can contact us by the following means

• Live chat or send us a message
• Email us at contact@duprex.com
• Call us at 6482 3300 (Monday to Friday, 9am-5pm)

You can go to the section “deals” where you will find the deals of the month

You can also subscribe to our newsletters to be informed of our hot deals or promotions.

You may refer to the Installation manual included or contact our friendly Customer service personnel at contact@duprex.com or 6482 3300. We will be most happy to assist you.

Your order is confirmed when you have entered payment details and received an email in your mailbox. You can also log in to your account to track your order.

Yes you may. If your order is more than the maximum cap quantity in our website, please fill in the bulk enquiry form available on each product page or contact us at 64823300  or contact@duprex.com to enquire on bulk prices.

You can track your order by logging in to your account. Under “my order” section, you can easily know if your order has been dispatched.

Once ordered, no order may be cancelled or reduced. Duprex reserves the right to accept or reject requests for order cancellations at its sole discretion. We allow cancellation:

• If order has not been processed;
• If the actual price of any product ordered by you is higher than that reflected on the Site. We will propose a substitute or cancellation whichever deems fit for the Customer.
• When product is out of stock and requires a long lead time unacceptable by the Customer.

Yes, a copy of invoice can be printed under your order records.

You may enter the given discount or coupon codes when you’re at the View Cart page or at checkout before placing your order. Simply enter the code and click the “Apply Coupon” button for redemption.

Once the code has been successfully redeemed, the total amount will be updated. If there are any issues, you will be prompted of an invalid code. Invalid codes could be due to expiry or not meeting certain conditions (eg. Discounts only applicable to new members; regular-priced items).

Do note that discount codes are not case-sensitive.

Our website uses SSL (“Secure Socket Layer” technology). SSL provides a secure connection between internet browsers and websites, allowing you to transmit private data online. Please refer to our Privacy Policy for more details.

Yes. We take your personal information seriously. Please refer to our Privacy Policy for more details.

Delivery charges varies from $5.50 to $25 depending on the volumetric weight of the full package.

You may check the charges in the shopping cart after selecting the items.

Free delivery on qualifying orders is only applicable within Singapore mainland. Due to security reasons and/or its remote and non-accessible location, we do not deliver to Army camps, Shipyards, Air-bases and Jurong Island.

Please allow 1 to 2 working days for the processing of your orders. Products will be delivered within 1-7 business days.

For any urgent orders, please contact us at contact@duprex.com or call us at 6482 3300.

Please notify us immediately of any change to your delivery address, date or time of delivery, or contact number.  Any changes in the delivery address or date or time of delivery after the submission of your order may incur an administrative charge of $10 (subjected to GST).

If no one is at the delivery location to receive the order upon prior confirmation with us, we reserve the right to reschedule the delivery and charge a re-delivery or cancellation fee of $10 (subjected to GST).

Your orders will be packed and delivered with care by our in-house delivery personnel or by 3^rd party delivery partners that we engage.

We’ll send you an email with your tracking number as soon as your order is dispatched. This can be checked with https://www.6connect.biz/track who is our third party delivery vendor or you can call our friendly Customer Service at 6482 3300 or email us at contact@duprex.com

Wherever possible we’ll ship your items together. However, if you made different shopping cart purchases, we might not be able to ship your items together unless you notify us at 64823300 or contact@duprex.com  before your first order dispatch.

• Must be unused
• Must be in its original state & packaging
• Must be within 7 days from delivery date

Please contact us at contact@duprex.com or call us at 6482 3300 to report this within 7 days of delivery date. We will be pleased to assist you and advise on how to resolve the matter.

Refund will be made to Customer within 14 working days upon receiving products accepted for exchange (if applicable) by Duprex

If you paid using Credit Card or PayPal, the refund will be made to your Credit Card or Paypal account.

If you paid via internet banking, the refund will be made to your bank account.